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Question is how do others get the same kind of support level I did without having to jump through hoops and over ladders to get some decent help. Thank you for your help with getting me into contact with the other level of support but your company needs to look into your consumer support team and see why they are acting or responding to people with these dumb answers. Honestly David, I am surprise by not my experience but also seeing this person experience.
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I installed efax messenger on a new Windows 10 Pro machine without a issue so it is supported at least for me. The support people you talked to were probably the same idiotic lazy team as the ones I talked to originally.ĭavid got me redirected to some business support team that knew at least the issue I had and was actually willing to help unlike the number on their site. I would PM David and wait till he responds. I think it stopped working properly with Win10 build 1709. However, the website says it is supported. For quick answers to most questions, please see our (If you move your mouse around the screen, some of them start to appear.)Īn email to tech support that I sent a week ago was just responded to and says "Please note that eFax messenger is notĬustomer Support Representative please call 1 3, representatives areĪvailable to assist 24/7. The only thing we can do now is wait.If you would like to PM me, we can get you in touch with a technical service rep who can help you resolve this issue.Īre you saying Windows 10 is supported? I can't get it to work properly on any of my Windows 10 machines - it installs but many/most of the graphics are missing.
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Maybe eFax or j2 Communications will someday inform us of why the eFax Messenger Plus software was chucked, making it close to obsolete.
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I fear if I try to host it on Tucows, or any other top download site, it will simply be removed after a short time. With that said, I sadly remain one of the few people with the actual installation file of the latest and last version of eFax Messenger Plus released-3.3.0.0. Even if a site's article actually states eFax Messenger Plus for download, the link simply reverts to eFax's site only to begin downloading the latest Standard version available, which can be very deceiving because the EXE name has remained msgrplus.exe even after the Plus version of the software was deemed "discontinued". I have done some Google searching in hope to find a site that still continues to host the eFax Messenger Plus software, but haven't run across even one. I was informed by a source that in response to a Support Question they submitted to eFax that the Live Menu feature would no longer available in any version of eFax Messenger, later than version 3.5, and that it now takes approximately 7 steps to convert a simple document from Word or Excel to eFax format whereas before it was a simple click with the built-in Live Menu feature. Nowhere under the Members section on the eFax website are they allowed to download the eFax Messenger Plus software and in fact there is no mention of its existence whatsoever. I was even more upset when I discovered that the eFax paying customers, for the Plus service, aren't able to download the Plus version of the software anywhere on their site and are forced to use the stripped-down Standard version along with everyone else. The Plus version of the eFax software still works for a fact as a company I work with still uses it on a regular basis. However, I hope that will change sooner than later. I'm not sure why eFax was so quick to remove this version of their software from existence only to replace it with a stripped down version, along with the fact that they haven't updated the eFax community with a valid explanation either.
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I recently discovered that eFax no longer supports the eFax Messenger Plus software and that it has ceased to be made available to the consumer from both eFax and j2 Global Communications with no mention of why.įor those of us that enjoyed the wide range of features found in the Plus version, like the automatic TIF extension registration and the handy Live Menu plug-in-that would be available in software packages like Microsoft Word, Excel and Notepad to make converting documents to eFax format as easy as 1-2-3-are no longer made available with the Standard eFax Messenger version of the software.Īll of the top Download sites like Tucows and have removed their entries of the eFax Messenger Plus software. To be honest, I don't know what really happened to the software. EFax Messenger Plus - What Really Happened?